Support Functions

  1. Administration
  2. Application Development
  3. Computer Security
  4. Hardware / Software Inventory
  5. Help Desk
  6. Monitoring, Analysis & Performance Tuning
  7. Network
  8. Technical Procurement
  9. Telecommunications

Administration

  • Customer consultation
  • Documentation
  • Individual and staff career development and training
  • Maintain:
    • Guidelines
    • Procedures
    • Processes
    • Standards
  • Manage customer and management expectations
  • Personnel management
  • Project management
  • Research and development (as appropriate)
  • Strategic planning
  • User technical training
  • Work management including performance monitoring and reporting